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PRIVACY STATEMENT |
Thank you for visiting Genentech and GlaxoSmithKline Web site
We understand that protecting the privacy of online visitors is
very important and that information about your health is particularly
sensitive. We only collect personally identifiable information about you if you
choose to give it to us. We do not share any of your personally identifiable
information with third parties for their own marketing use unless you
explicitly give us permission to do so. Please review this Privacy Statement to
learn more about how we collect, use, share and protect information online.
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Table of Contents
Information Collected
Your Choices
Use of Data
Data Sharing and Transfer
Links to Other Sites
Privacy Statement for Children
Additional Information on Web Sites
Note to Users of Business or Professional Web Sites
Updates to Privacy Statement
How to Contact Us
Information Collected
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Information You Give Us:
At our Web sites, we only collect your personally identifiable information
(such as name, address, telephone number or e-mail address) when you choose to
submit it to us. For example, you may choose to register to receive information
about a disease state that interests you.
In some cases we also remove personal identifiers from data and maintain it in
aggregate form. We may combine this data with other information to produce
anonymous, aggregated statistical information helpful to us in improving our
products and services.
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Automatically Collected Information: We automatically receive
certain types of information whenever you interact with us on our sites and in
some e-mails we may send each other. Automatic technologies we use may include,
for example, Web server logs/IP addresses, cookies and Web beacons.
Web Server Logs/IP Addresses
. An IP address is a number assigned to your computer whenever you access the
Internet. All computer identification on the Internet is conducted with IP
addresses, which allow computers and servers to recognize and communicate with
each other. We collect IP addresses to conduct system administration and report
aggregate information to affiliates, business partners and/or vendors to
conduct site analysis and Web site performance review.
Cookies . A cookie is a piece of information that is placed on your
computer when you access certain Web sites. The cookie uniquely identifies your
browser to the server. Cookies allow us to store information on the server to
help make the Web experience better for you and to conduct site analysis and
Web site performance review. For example, cookies allow us to determine whether
you register on or visit any of our Web sites, which enables us to analyze how
certain users use our sites and whether registered and unregistered visitors
use the sites differently. Most Web browsers are set up to accept cookies,
although you can reset your browser to refuse all cookies or to indicate when a
cookie is being sent. Note, however, that some portions of our sites may not
work properly if you refuse cookies.
Web Beacons. On certain Web pages or e-mails, we may utilize a common
Internet technology called a "Web beacon" (also known as an "action tag" or
"clear GIF technology.") Web beacons help analyze the effectiveness of Web
sites by measuring, for example, the number of visitors to a site or how many
visitors clicked on key elements of a site. Furthermore, the ad-serving
services we use to display advertising on other sites may include Web beacons
in the ads. This technology helps measure the effectiveness of particular ads
in bringing visitors to our sites.
Web beacons, cookies and other tracking technologies do not automatically obtain
personally identifiable information about you. Only if you voluntarily submit
personally identifiable information, such as by registering or sending e-mails,
can these automatic tracking technologies be used to provide further
information about your use of the Web sites and/or interactive e-mails to
improve their usefulness to you.
Your Choices
You have several choices regarding your use of our Web sites. You could decide
not to submit any personally identifiable information at all by not entering it
into any forms or data fields on our sites and not using any available
personalized services. Certain sites may ask for your permission for certain
uses of your information and you can agree to or decline those uses. If you
opt-in for particular services or communications, such as an e-newsletter, you
will be able to unsubscribe at any time by following the instructions included
in each communication. If you decide to unsubscribe from a service or
communication, we will work to remove your information promptly, although we
may require additional information before we can process your request.
As described above, if you wish to prevent cookies from tracking you
anonymously as you navigate our sites, you can reset your browser to refuse all
cookies or to indicate when a cookie is being sent. Note, however, that some
portions of our sites may not work properly if you refuse cookies.
Use of Data
We and/or the companies we hire to perform services on our behalf will use any
personally identifiable information you choose to give us to comply with your
requests or as otherwise disclosed to you in this Statement or on the Web page
where you submit your information to us. We may refer to this information to
better understand your needs and how we can improve our products and services.
We may contact you to solicit your feedback on how we can improve our products
and services.
We use aggregated (non-personally identifiable) information to help us
understand trends and customer needs. For example, we may analyze the gender or
age of visitors to sites about a particular medication or disease state, and we
may use that analysis of aggregate data internally or share it with others.
Data Sharing and Transfer
We may share personally identifiable data about you with various outside
companies or agents working on our behalf to help fulfill business
transactions, such as providing customer services, sending marketing
communications about our products, services and offers, and doing technological
maintenance. We may also share personally identifiable data with our companies'
subsidiaries and affiliates.
We may also disclose personally identifiable information for these purposes:
(a) in connection with the sale, assignment or other transfer of the business of
the site to which the data relates;
(b) to respond to appropriate requests of legitimate government agencies or
where required by applicable laws, court orders, or government regulations; or
(c) where needed for corporate audits or to investigate or respond to a
complaint or security threat.
No Third-Party Direct Marketing Use. We will not sell or otherwise
transfer the personally identifiable information you provide to us at our Web
sites to any third parties for their own direct marketing use unless we provide
clear notice to you and obtain your explicit consent for your data to be shared
in this manner.
E-mail a Friend or Colleague. On some of our sites, you can choose to
send a link or a message to a friend or colleague referring them to a
particular Web site. E-mail addresses you may provide for a friend will be used
to send your friend information on your behalf and will not be collected or
used by Genentech, GSK, or other third parties for additional purposes.
Links To Other Sites
Our sites contain links to a number of Web sites that may offer useful
information to our visitors. This Privacy Statement does not apply to those
sites, and we recommend communicating to them directly for information on their
privacy policies.
Privacy Statement for Children
Our Web sites are not intended or designed to attract children under the age of
13. We do not collect any personally identifiable information from anyone we
know to be under the age of 18.
Additional Information on Web Sites
If a Web site has particular provisions relating to privacy that differ from
those stated here, those provisions will be disclosed to you on the page on
which personally identifiable information is collected.
Note to Users of Business or Professional Web Sites
If you have a business or professional relationship with Genentech and/or GSK, we
may use information you submit on our sites, including sites intended
specifically for business and professional users, to fulfill your requests and
develop our business relationship with you and the entities you represent. We
may also share such information with third parties acting on our behalf.
Updates to Privacy Statement
From time to time, we may revise this online Privacy Statement. Any such
changes to this Privacy Statement will be promptly communicated on this page.
Continued use of our sites after receiving notice of a change in our Privacy
Statement indicates your consent to the use of newly submitted information in
accordance with the amended Privacy Statement. The effective date of this
Privacy Statement is December 16, 2004.
How to Contact Us
If you have any questions about this Privacy Statement or the
information practices of our sites, you may contact us as follows:
Genentech
Attention: Privacy Office
privacy.office@gene.com
or
Genentech
Attention: Privacy Office
1 DNA Way
MS #333d
South San Francisco, CA 94080-4990
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GlaxoSmithKline
5 Moore Drive
PO Box 13398
Research Triangle Park
NC 27709
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